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Terms and Conditions

Acme Rides

Effective Date: August 01, 2026

These Terms and Conditions (“Terms”) govern all transportation services provided by Acme Rides (“Company,” “we,” “us,” or “our”). By booking or using our services, you (“Client,” “Customer,” or “Passenger”) agree to be bound by these Terms.

Licensing and Regulatory Compliance

Acme Rides operates as a licensed For-Hire Vehicle (FHV) base and luxury limousine service under the New York City Taxi & Limousine Commission (TLC). TLC Base License No.: [number]

Every vehicle in our service is a TLC-licensed For-Hire Vehicle or Luxury Limousine displaying valid TLC plates.

Every chauffeur holds a valid TLC Driver License and a valid

New York State chauffeur’s license, as required by TLC regulations.

We never use unlicensed vehicles or drivers.

For your safety, please accept rides only from authorized vehicles and drivers. To verify a vehicle or driver, call 311 or visit the TLC website.

We provide:

Airport transfers

Corporate and private point-to-point transportation
Hourly chauffeur service

Event and special-occasion transportation

Group and luxury vehicle service

All trips are pre-arranged. We do not provide street-hail service.

Reservations may be made by phone, through our website, or through authorized partners.

A reservation is guaranteed only after you receive our confirmation.

Please provide accurate pickup details, passenger count, luggage count, and flight information (for airport trips).

We are not responsible for delays or service issues caused by incorrect or incomplete information.

We may decline or cancel any reservation that violates TLC rules, poses a safety risk, or contains invalid information.

All rates are quoted in U.S. dollars and may be flat, hourly, or distance-based depending on the service.

Payment may be required at the time of booking or before service begins. We accept [payment methods].

Hourly service carries a minimum of [X] hours.

Additional charges may apply for tolls, parking, congestion surcharges, airport fees, extra stops, and wait time.

Gratuity is at the Customer’s discretion unless otherwise stated at booking.

We comply with TLC fare and pricing disclosure requirements for pre-arranged service.

Airport pickups: [X] minutes of complimentary wait time after the flight lands. We track flights and adjust for delays.

All other pickups: [X] minutes of complimentary wait time from the scheduled pickup time.

Waiting beyond the complimentary period is billed at [rate] per [interval].

If a passenger does not appear within [X] minutes and cannot be reached, the trip may be treated as a no-show.

Sedans and SUVs: cancel at least [X] hours before pickup for a full refund.

Stretch limousines, vans, and group vehicles: cancel at least [X] hours before pickup.

Late cancellations and no-shows may be charged up to the full fare.

All passengers must wear seatbelts as required by New York law.

Smoking, vaping, and the use of illegal substances are prohibited in all vehicles.

Alcohol may be consumed only by passengers 21 or older, where permitted by law and company policy.

The chauffeur may refuse or end service if a passenger’s conduct is unsafe, disruptive, or illegal. No refund is due in these cases.

Passengers are responsible for damage to the vehicle caused by their party. A cleaning fee of up to [amount] applies for excessive mess, spills, or bodily fluids, plus the cost of any repairs.

Child safety seats are available on request for [fee]. Please request them at booking so we can comply with New York child-restraint laws.

Luggage must fit safely in the reserved vehicle. Please tell us about oversized items when booking.

Service animals are always welcome. Other pets must be approved in advance and carried in a secure container.

All vehicles carry commercial auto liability insurance meeting or exceeding the minimums required by the TLC and New York State law.

Chauffeurs meet all TLC requirements, including background checks, DMV record reviews, and drug testing, and maintain a clean driving record.

Vehicles pass all required TLC inspections and meet TLC safety and maintenance standards.

To the extent permitted by law, our liability for any service issue is limited to the fare paid for the affected trip.

We are not responsible for delays or missed connections caused by traffic, weather, road closures, government action, or other circumstances beyond our control.

We are not responsible for personal belongings left in a vehicle. Found items will be held for [X] days, and we will make reasonable efforts to return them.

For service questions or concerns, contact us at 844-696-2263 or Acmerides@gmail.com.

For regulatory or safety complaints, contact the NYC TLC by calling 311 or visiting the TLC website.

We collect and use your information only to complete bookings and communicate with you, in accordance with applicable privacy laws. Please see our [Privacy Policy] for details.

We may update these Terms to reflect changes in law, TLC regulations, or our business practices. Updated Terms take effect when posted on our website.

These Terms are governed by the laws of the State of New York and applicable TLC regulations. If any provision is found unenforceable, the remaining provisions stay in full effect.

Acme Rides

844-696-2263 · acmerides@gmail.com · https://acmerides.com/

By booking or using Acme Rides’ services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.